Technical Application 2nd Line Support

Posted 23 October 2023
Salary £35000 - £45000 per annum
Job type Permanent
Discipline Infrastructure & Support
Contact NameGeorge Mills

Job description

Job Title: Technical Application 2nd Line Support - With Opportunity to move into Development.

Location: London

Work Model: Remote

Salary: £35,000-£45,000 -/+

About My Client:
My client is a dynamic and innovative Insurtech company who are a specialist software provider to the (re)insurance industry with special emphasis on the Lloyd's of London market. They are committed to delivering cutting-edge solutions to their clients while fostering a culture of continuous learning and growth. Their portfolio includes collaborations with renowned companies such as Aviva.

Job Description:
My client is seeking a skilled and motivated Technical Application 2nd Line Support professional to join their team. In this role, the selected candidate will play a crucial part in ensuring the smooth operation of applications and providing high-level technical support to clients. Additionally, this is an exciting opportunity for the right candidate to transition into a development role in the future.

Key Responsibilities:
* Providing 2nd line technical support for applications, including troubleshooting and resolving complex issues.
* Collaborating with 1st line support and development teams to diagnose and resolve technical problems.
* Documenting support processes and creating knowledge base articles to improve efficiency and support quality.
* Acting as a bridge between clients and development teams to ensure the effective communication of technical issues and enhancement requests.
* Assisting in user training and contributing to the development of training materials.
* Identifying and communicating trends in support issues and potential areas for application improvement.
* Collaborating with developers and contributing to development projects as part of the candidate's career development.
* Engaging in comprehensive application testing, automated test development, and regression testing to ensure the reliability and quality of the applications.
* Running existing applications, monitoring their performance, and troubleshooting issues when necessary.
* Participating in the creation of new applications, contributing your technical expertise to the development process.
* These additional responsibilities highlight the importance of quality assurance, testing, and development in the role, offering candidates a well-rounded opportunity to work on various aspects of application support and development.

* A bachelor's degree in a relevant field or equivalent work experience.
* Experience in technical support or a similar role, ideally with applications in a business or technical environment.
* Excellent communication and interpersonal skills.
* A passion for technology and a desire to learn and grow into a development-oriented role.
* Eagerness to stay current with industry trends and best practices.

* Remote Working (Team gatherings 1x per month)
* 23 Days Holidays Plus Bank Holidays
* Profit Sharing Scheme
* Pension Contribution
* Opportunities for career advancement and skill development.
* The chance to transition into a development role as part of the candidate's career growth plan within 1-2 years.

How to Apply:
If candidates are passionate about technology, possess strong technical support skills, and are excited about the prospect of transitioning into a development role, my client encourages you to apply. Submit your CV now for immediate consideration.