2nd Line Support

Posted 12 October 2021
Salary£20000 - £25000 per annum
LocationLeicester
Job type Permanent
DisciplineInfrastructure & Support
ReferencePR/009601_1634051161
Contact NamePaige Doherty

Job description

2nd Line Support

Role: 2nd Line Support
Location: Leicester
Salary: £25K DOE

I am looking for a 2nd line support engineer to join a busy MSP in Leicester on a permanent basis. This business offer a high level of IT and Infrastructure Support and Solutions to various businesses across the Leicester region - and now have a great opportunity for a driven and motivated IT Support professional to join the ranks. You will be welcomed into their close-knit team from day one and will provide you with the opportunity to work remotely on the helpdesk, as well as onsite and leading projects when needed.

Benefits:
** 20 Days Holiday + Bank
** Paid for Vendor Qualifications
** 5% Pension
** Training & Progression Plan
** Working with the latest technologies

Role Responsibilities:
** Provide a high level of 2nd line support - liaising with both the 1st and 3rd line engineers
** Respond to issues logged via the helpdesk in a timely and efficient manner
** Provide friendly yet professional support out on customer sites
** Work on and lead projects across various businesses
** Possess a drive to always develop yourself and your technical knowledge

Technical Skills from you:
** Windows Server and Windows 10
** Exchange, Office 365
** Active Directory, Azure
** VMWare, Hyper-V
** Networking
** Datto Backups
** Autotask

Ideally you will be from an MSP / IT Solutions background and have experience providing remote and onsite support to multiple businesses at one time.

If this sounds like an ideal role for you then please APPLY NOW or send your CV directly to paige . doherty @ itecco . co . uk

Commutable from:
Leicester | Rugby | Nuneaton | Market Harborough | Uppingham | Loughborough | Swadlincote | Coventry