2nd Line IT Support Engineer

Posted 04 August 2022
Salary £30000 - £35000 per annum
Job type Permanent
DisciplineInfrastructure & Support
Contact NameJordan Hartley-Kenyon

Job description

Position: 2nd Line IT Support Engineer
Location: Basildon, Essex (Hybrid)
Salary: £30,000 - £35,000 + Paid for Certifications
My client, who are an established MSP in Basildon, are looking for a 2nd Line Engineer to join their busy IT helpdesk.
You should have good customer service skills, be able to answer the phone in an excellent manner, have strong troubleshooting skills for Windows desktop operating systems as well as Office 365.
My client look after clients all over the country and you will be working within a team of 50 engineers in the IT Helpdesk.
You will need to be outgoing, willing to assist as much as possible, and be a team player.
Previous experience working in an IT Helpdesk is desired.
Benefits include:
* 24 Days Holiday + Bank Holidays
* Fully funded Certifications for employees
* Improved Pension Scheme
* Private Healthcare
* Flexible working (3 days in office)
* 10 Personal Development Days per year
* Free Lunches in the office
* Death in Service
Key Skills:
* Dealing with Escalations from 1st Line Team
* Office 365
* Azure
* Windows Server 2019
* Active Directory, Group Policy
* VMWare / Hyper V
* Networking (Configuring Switches, Routers, Firewalls)
If you are looking for the next step in your IT career and want to work in a fast-moving environment using the latest technologies, then this could be the position for you.
If you are interested in any of the opportunities outline above and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this ad.