Job description
Role: 1st Line IT Support Technician
Location: Bolton
Salary: £18,500
Are you looking for a gateway into a brilliant company whereby you can provide 1st line Support and develop your IT career?
My client based in Bolton who have a feature rich EPOS ecosystem are looking for a 1st line IT Support Technician to join their in-house team of technicians on a permanent basis. Here you will be providing technical help and assisting the electronic point of sales system to customers both new and existing. Full training of the software solutions will be provided with the role.
Job Type: Permanent
Job Status: Full Time
Responsibilities:
** Assisting in the efficient and effective running of the IT Support Desk, being mainly responsible for the provision of the 1st line support.
** Analyse 1st line faults, identify problems, research query answers and guide individuals through the correct steps.
** Fault finding and adapting work plans to accommodate changing demands.
** Working to SLA targets set by the company.
** Required to work as a member of the Support Team whilst communicating with a variation of customers difficult technical faults.
** Provide technical support during out of hours, weekends, and bank holidays on a rotational basis.
Previous experience:
** Installing/Re-configuring software
** Building/Configuring Hardware
** Documenting actions - completing forms, reports, and records
** Troubleshooting
** Time management
** Working to SLA targets
Technical Skills:
** Windows Operating Systems (Windows Server)
** Microsoft Office - Office 365
** MS SQL - General knowledge
** Call Logging Systems
If this role sounds interesting to you, please APPLY by sending a copy of your CV
Many thanks
Georgi
