1st Line IT Support Engineer - London - £27K

Posted 23 November 2021
Salary£23000 - £27000 per annum + Excellent benefits
LocationCity of London
Job type Permanent
DisciplineInfrastructure & Support
Contact NameJack Watson

Job description

1st Line IT Support Engineer - London - £27K
Up to £27,000 depending on experience + Excellent Benefits

A very successful and longstanding Managed Service Provider is looking for an IT Support Engineer at a first line level to join their team ASAP. They need somebody ideally with a year or two's experience that is eager to learn and develop their skills further in a supportive, collaborative environment. This is the ideal position for the right aspiring IT Professional to further their career and technical abilities within a business that truly cares for its employees' wellbeing, personal development, and growth.

Duties include:
* General day-to-day support of customers' technical issues and ticket resolution via the Help Desk
* Supporting small, medium, and enterprise sized firms across multiple industries
* Involvement in project work including rollouts and upgrades
* Documentation and resolution of repeat issues
* Technical research for client solutions
* Partaking in technical training and personal development sessions

Benefits include:
* IT Certification costs fully covered (Microsoft and Cisco predominantly)
* Excellent progression opportunities towards IT Engineering, Consulting or Management
* Generous Holiday Allowance
* Improved Pension Contributions
* Private Healthcare Paid by Company
* Perkbox
* Fun, flexible, and friendly working environment

Technical Skills they are looking for:
* Windows Server 2012 - 2019 administration
* Windows 10 Desktop OS
* Active Directory
* Office 365 administration
* Cloud exposure desirable (Azure)
* Network Troubleshooting
* Strong Customer Service Skills
* MSP experience desirable

This job will suit anyone working in an entry level IT position that is looking to further their knowledge and experiences whilst being supported every step of the way. If you would like to learn more and dive head on into the progression opportunities available here, please apply for immediate consideration!

IT, Support, Microsoft, Windows, Server, Azure, Exchange, Office 365, Active Directory, VMware, Hyper-V, Networking, Cisco, Security, Helpdesk, 1st Line, First Line, Service Desk