Telecoms Helpdesk Engineer

Posted 06 January 2022
Salary £30000 - £33000 per annum
Job type Permanent
DisciplineInfrastructure & Support
Contact NameJordan Regan

Job description

Role: Telecoms Helpdesk Engineer
Location: Birmingham
Salary: £33K DOE + Company Car

One of my best clients is looking to add a Telecoms Support Desk Engineer to an already thriving team based in Birmingham on a full-time basis. The successful applicant must have experience working on a support desk and have knowledge of PBX, VoIP, Cloud Voice, connectivity, and networking.

** 28 Days Holiday
** Company Car
** Company Bonus
** Fantastic Progession Opertunitys

Role Responsibilities:
** Supporting clients on a variety of Hosted & Fixed telephone systems throughout the UK.
** Daily interaction with customers, so excellent communication skills and a professional approach are vital.
** Enhance customers' experience by always exceeding their expectations and by fulfilling our best practices.
** Ability to use initiative to problem solve in a calm and logical way.
** Ability to carry out initial diagnostics for resolution on a network or Telephony scenario.
** Ambition to evaluate a customer scenario/ problem and provide a resolution or escalate to 3rd line support.
** Great customer service skills.
** Knowledge & experience programming telephone systems.
** Hosted VoIP and SIP telephony understanding.
** Knowledge of Mobile applications and PC/Server software installation.
** Knowledge of IP networks.
** Previous experience remotely supporting and programming for clients using remote access utilities.

** Gamma Horizon
** Splicecom
** Panasonic
** NEC
** Mitel

This opportunity is a fantastic way to get on board with an award-winning telecoms company. If this role sounds like the right fit for you, then please apply now by sending your CV to jordan . regan @ itecco . co . uk