3rd Line Support Engineer

Posted 08 November 2021
Salary£30000 - £38000 per annum + Excellent training and benefits
Job type Permanent
DisciplineInfrastructure & Support
Contact NameJessica Farnell

Job description

3rd Line Support Engineer - £37,000

Role: Line Support Engineer
Location: Wythenshawe, Manchester
Salary: £37,000 DOE


My client, who are a fast-growing and cloud-focused MSP, are looking for a 3rd Line Support Engineer to join their tech team on a permanent basis. They have grown their business revenue from £10 Million to £30 Million in under 3 years and have big plans to continue their success!

Working as a 3rd Line Support Engineer, you will act as the escalation point for 1st and 2nd Line engineers - mentoring and coaching your colleagues as well as providing 3rd Line Support on the service desk.

given the opportunity to work with all of the latest technologies, exposing you to techs such as Azure, Intune, SQL server, Sharepoint, Storage etc. Personal progression and growth are encouraged here - so if this is something you are looking to achieve, then this is the perfect opportunity to get your foot in the door!

Person Specification:

* High energy and drive
* Wishes to build a career
* Capacity and hunger to learn
* A passion for problem-solving under pressure
* Team player
* Outstanding customer service skills
* Possess good organisational and time management skills
* Experience in a similar role

Core Skills:

* Microsoft Windows servers 2012 - 2019
* Office 365 - OneDrive, Teams. Flow, Planner, Delve etc
* Advanced virtualisation troubleshooting (Hyper V/ VMWare)
* Advanced firewall troubleshooting (Watchguard/Sonicwall)
* Advanced networking skills
* Advanced InTune/MDM skills
* Storage troubleshooting (SANs & NAS)
* Advanced Exchange troubleshooting
* Advanced SQL server troubleshooting
* Antivirus (ESET & Sophos)
* Advanced Networking skills (managed switching, VLAN's)
* Hardware/software skills

If you are interested in the opportunity to join as a 3rd Line Support Engineer in an exciting, market-leading organisation, please APPLY for this role ASAP by sending a copy of your CV to Jessica . farnell @ itecco . co . uk for consideration.