3rd Line Support

Posted 10 November 2021
Salary£37000 - £37001 per annum
LocationBridgend
Job type Permanent
DisciplineInfrastructure & Support
ReferencePR/009974_1636629104
Contact NameJordan Regan

Job description

3rd Line Support Engineer

Role: 3rd Line Support Engineer
Location: Bridgend
Salary: £38K DOE

I am looking for a motivated and driven 3rd Line Support Engineer to join a growing MSP in Cardiff on a permanent basis. This is a great opportunity for skilled IT professionals to take the next step in their career and join a company that will really value them and allows them to progress. This company will nurture you from day one and provide you with clear progression routes into either a senior 3rd / 4th line-level or projects engineer position.

As the 3rd line support engineer, you will be working from the head office in Cardiff to provide efficient and skilled IT Support to 100+ customers across various industries in the East Midlands. No 2 days will be the same and you will be given the chance to work with the latest technologies on the market.

Benefits:
** 22 Days Holiday + Bank
** Healthcare plan - including optical and dental
** Fresh fruit daily
** Gym Membership
** Target Incentives for extra ££

Role Requirements:
** Provide first-class 3rd line support to the company's loyal customer base
** Provide hands-on fixes and resolutions for both software and hardware issues
** You will have a proactive attitude, allowing you to respond to issues efficiently as well as make suggestions for improvement
** Ensure customers remain informed throughout the whole process and talk to them on a professional yet friendly level
** Ensure customer service is of a very high level - client relationships is key
** Shadow more senior / project engineers to get hands-on with more complex issues and broaden your knowledge levels and experience

Skills from You:
** Windows Server up to 2019
** Windows 10
** Office 365, Exchange, SharePoint
** Active Directory, Azure
** VMWare, Hyper-V
** Backup Solutions
** Antivirus Solutions
** Hardware Configuration
** Networking

**MSP EXPERIENCE IS ESSENTIAL FOR THIS ROLE**

If you are feeling stagnant in your current role or looking for your next exciting challenge and career move then please do not hesitate to APPLY NOW or send you CV directly to jordan . regan @ itecco . co . uk