2nd/3rd Line IT Engineer - London (Remote) - £45K

Posted 16 November 2021
Salary£35000 - £45000 per annum + Excellent benefits
LocationCity of London
Job type Permanent
DisciplineInfrastructure & Support
ReferencePR/010017_1637081990
Contact NameJack Watson

Job description

2nd/3rd Line IT Engineer - London (Remote) - £45K

Position: 2nd/3rd Line IT Engineer
Location: London (Remote)
Salary: £35,000 - £45,000 DOE + Excellent Benefits

A long-standing National IT Service Provider based in West London is currently expanding and on the lookout for a 2nd/3rd Line IT Engineer to join their established team. This exciting new role is fully remote based and offers flexible working hours that work around you. You will be the final escalation point, dealing with 2nd and 3rd line issues exclusively on a reactive basis.

What this Position Will Entail:
* Providing 2nd/3rd Line IT support to different clients
* Dealing with high priority tickets
* Troubleshooting and resolving IT issues
* Occasional project work at customer sites

Key Skills:
* Windows Server 2016 / 2019
* Windows 10 / 11
* Office 365
* Teams / OneDrive / SharePoint
* Azure
* Networking (Cisco/SonicWALL)
* Great customer service skills

Benefits include:
* Training and Professional Certification costs fully covered
* 25 days holiday
* A day off on your birthday
* Improved pension scheme
* Eye tests paid and contribution towards glasses
* Social events organised and funded by the company throughout the year
* Working with team of experts


IT, Support, Engineer, Analyst, Systems Administrator, Networking, Help Desk, Service Desk, Windows, Server, Microsoft, Office 365, Azure, Active Directory, SharePoint, 2nd Line, Second Line, 3rd line, Third Line, Technician, Infrastructure, Project